Grievance Redressal Mechanism

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Level 1 – If an investor’s communication was a complaint and they are not satisfied with the Head of Customer Care they may write to the Compliance Officer – Mr. Sudipto Datta, at sudipta@smifs.com.

Level 2 – If an investor is still not satisfied with the resolution that they may have received from Compliance Officer they may write to the Managing Director – Mr. Ashiwini Kumar Tripathi at the designated Investor Grievance E-mail Id – investors@smifs.com.

SMIFS will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance.

Level 3 – Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange. Complaints Resolution Process at Stock Exchange explained graphically:

Complaints Resolution Process

Contact Details of the concerned Stock Exchange(s) / Depository(s):

Exchange Web Address Contact No Email-id
BSE www.bseindia.com (91 22) 2272 8517/8097 dis@bseindia.com
NSE www.nseindia.com (91 22) 2659 8190/91/1800 266 058 ignse@nse.co.in
MCX www.mcxindia.com (91 22) 6649 4070 grievance@mcxindia.com
Depository Web Address Contact No Email-id
CDSL www.cdslindia.com 1800-200-5533 complaints@cdslindia.com
NSDL www.nsdl.co.in (91 22) 2499 4200 relations@nsdl.co.in

Filing Complaints On SCORES – Easy & Quick

Investors can expedite Grievance Resolution by registering their Complaints with SEBI at https://scores.gov.in or they may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

  • Register on SCORES portal
  • Mandatory details for filing complaints on SCORES:
    • Name, PAN, Address, Mobile Number, Email ID
  • Benefits
    • Effective communication
    • Speedy redressal of the grievances

GRIEVANCE REDRESSAL THROUGH SECURITIES AND EXCHANGE BOARD OF INDIA (SEBI)

Address of SEBI Office Contact Person : Telephone Nos. Contact E-mail ID
SEBI – Head Office : Sebi Bhavan, Plot No.
C4-4, “G” Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051		 Deputy General Manager (DGM)
(91 22) 2644 9000/4045 9000		 iggc@sebi.gov.in
sebi@sebi.gov.in
SEBI – Northern Regional Office : 5th Floor, Bank of Baroda Building,
16, Sansad Marg, New Delhi – 110 001		 Deputy General Manager (DGM)
(91 11) 2372 4001-05		 sebinro@sebi.gov.in
SEBI – Eastern Regional Office : L&T Chambers, 3rd Floor,
16, Camac Street, Kolkata – 700 016		 Deputy General Manager (DGM)
(91 33) 2302 3000		 sebiero@sebi.gov.in
SEBI – Southern Regional Office : 7th Floor, 756-L,
Anna Salai Chennai – 600 002, Tamil Nadu		 Deputy General Manager (DGM)
(91 44) 2888 0222 / 2852 6686		 sebisro@sebi.gov.in
SEBI – Western Regional Office : SEBI Bhavan,Panchvati,
1st Lane Gulbai Tekra Road, Ahmedabad – 380 006, Gujarat		 Deputy General Manager (DGM)
(91 79) 2658 3633-35		 sebiwro@sebi.gov.in

Investor Charter of Stock Exchange & Depository

nsdl Investor Charter | NSDL View Details
cdsl Investor Charter | CDSL View Details
nse Investor Charter | NSE View Details
bse Investor Charter | BSE View Details
sebi Investor Charter | SEBI View Details