How to Open Your FREE DEMAT Account
Clients of SMIFS Limited can approach the Customer Care Desk at the below-mentioned Contact Numbers and/or write to the dedicated E-Mail Id. for resolution of their queries.
Escalation Matrix at SMIFS for Service & Grievance Redressal
Working Hours: 10:00 AM to 7:00 PM
| Details of | Contact Person | Address | Contact No. | Email ID |
|---|---|---|---|---|
| Customer Care – KYC Related Queries | Ms. Triparna Chatterjee | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4057 2645 / 18001231540 | helpdesk@smifs.com |
| Customer Care – Transaction Related Queries | Mr. Manish Ojha | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4057 2625 / 18001231540 | helpdesk@smifs.com |
| Customer Care – Risk Management & Surveillance Queries | Mr. Maloy Chakraborty | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4011 5462 / 6634 5461 | rms@smifs.com |
| Customer Care – Fund Settlement Related Queries | Mr. Joydev Bose | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4011 5426 / 6634 5426 | payments@smifs.com |
| Customer Care – Demat KYC Related Queries | Ms. Divya Yadav | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4057 2685 / 18001231540 | helpdesk@smifs.com |
| Customer Care – Demat Transactions Related Queries | Mr.Koustav Chatterjee | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4057 2631 / 18001231540 | helpdesk@smifs.com |
| Customer Care – POA Related Queries | Ms. Akancha Mishra | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4057 2635 / 18001231540 | helpdesk@smifs.com |
| Customer Care – IPO / Buy-Back/ Tender Offer Related Queries | Mr. Manish Ojha | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4057 2625 / 18001231540 | helpdesk@smifs.com |
| Customer Care – IT Systems Related Queries | Mr. Bidyut Manna – Day Shift Mr. Lallit Kumar Das – Evening Shift |
Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4057 2659 / 4011 5459 / 18001231540 | systems@smifs.com |
| Head of Customer Care | Ms. Debjani Sen | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4011 5401 / 66345401 | smifs.compliance@smifs.com |
| Compliance Officer | Mr. Sudipto Datta | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4011 5404 / 6634 5404 | sudipta@smifs.com |
| Managing Director | Mr. Ashiwini Kumar Tripathi | Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 | 033- 4011 5422 | kmp@smifs.com |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.